Terms of Service

1. Introduction

These Terms of Service govern your use of the Coco & Calm website (https://cocoandcalm.co.za/), an e-commerce platform based in Cape Town, South Africa. By accessing or using our site or purchasing products, you agree to these terms.

2. Who We Are

Coco & Calm offers natural, plant-based wellness products – including massage butter, healing oils, and heat packs. All items are handcrafted locally by qualified massage therapists, designed for therapeutic and personal wellness. You engage these terms as the customer (“you”) and Coco & Calm (“we”).

3. Acceptance

Your access or purchase implies acceptance of these terms, our Privacy Policy, and Shipping Policy. If you disagree with any part, do not use the site.

4. Products & Pricing

  • Product descriptions and prices are subject to change without notice.
  • Prices are displayed in South African rand (ZAR) and exclude VAT (if applicable) and shipping, those are calculated separately at checkout.
  • We strive for accuracy but cannot guarantee that all product details or pricing are error-free. We may cancel or refuse orders with pricing or description errors.

5. Orders & Payment

  • Orders are processed after payment is received.
  • We accept the payment methods listed at checkout.
  • You warrant that the payment method used is yours and has sufficient funds or credit.

6. Shipping & Delivery

  • Delivery terms are outlined in our Shipping Policy.
  • Estimated delivery dates are not guaranteed; delays may occur due to logistics, customs, or force majeure events.

7. Returns & Refunds

  • Our Returns and Refunds Procedure is detailed in our Shipping Policy (or a separate Returns Policy).
  • Ensure all policies align.

8. Intellectual Property

  • All content on the site, text, images, logos, layout, is owned or licensed by Coco & Calm.
  • You may use content only to browse or purchase; any other use without written permission is prohibited.

9. User Conduct

You agree not to:

  • Breach applicable laws.
  • Reverse engineer, decompile, or misuse site functionalities.
  • Upload harmful or offensive content.
  • Disrupt site operations or infringe on others’ rights.

10. Disclaimers & Limitation of Liability

  • Products are for general wellness and not a substitute for professional medical care.
  • Use only as directed. Results (e.g. relaxation, healing) are not guaranteed.
  • We disclaim liability for any indirect, incidental, or consequential losses arising from use of the site or products, to the maximum extent allowed under South African law.

11. Governing Law & Dispute Resolution

  • These terms are governed by the laws of South Africa.
  • Any dispute shall be resolved through negotiation or by South African courts, in Cape Town where applicable.

12. Changes to Terms

We may update these terms as needed, with the “Last updated” date shown. Your continued use after updates means acceptance of revisions.

13. Contact Us

For questions, email: info@cocoandcalm.co.za or use site “Contact” form.

Last updated: 20 August 2025