Who we are

Our website address is: https://cocoandcalm.co.za.

We are Coco and Calm, a South African wellness brand creating natural body care and relaxation products.

For privacy-specific concerns, you can reach us at info@cocoandcalm.co.za.

What personal data we collect and why we collect it

We collect personal information to:

• Process and fulfil your orders.
• Communicate with you regarding your purchases, inquiries, or account.
• Provide customer support and handle refund/complaint requests.
• Improve our website and product offerings.
• Send marketing messages (only if you opt-in).

Information collected includes:

• Account/order information: name, billing/shipping address, phone number, email, payment details.
• Technical data: IP address, browser type, and cookies (used for website functionality and analytics).
• Optional data: account username, saved preferences, product reviews or comments.

We do not collect or store sensitive data (such as health records).

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also known as a hash) may be provided to the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

• Payment processors: We use Paystack to process payments. Your billing details (such as purchase total, billing address, and card details) are securely shared with Paystack only to complete transactions. View Paystack’s privacy policy: https://paystack.com/terms.
• Courier Companies: Companies that we use to deliver our products to you and need access to your order information, including name, address, and contact number

We do not sell or rent personal data to third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased, and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds, and support you.

How we protect your data

• Secure socket layer (SSL) encryption on our website.
• Restricted internal access to customer data.
• Payment information is processed only via secure, PCI-compliant providers.

What we share with others

• Visitor comments may be processed through spam detection services.
• Payment details are securely sent to Paystack for processing.
• Some technical data (like analytics) may be transferred outside South Africa. We ensure that our third-party providers comply with international data protection standards.
• Marketing, we may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
• our goods or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
• We may need to disclose personal information to our employees who require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, and other personnel.

We may disclose your personal information as required by law or a governmental audit. We may disclose personal information if required:

• by a subpoena or court order
• to comply with any law;
• to protect the safety of any individual or the general public; and
• to prevent violation of our customer relationship terms.

Payments

We accept payments through Paystack. When processing payments, some of your data will be passed to Paystack, including information required to process or support the payment, such as the purchase total and billing information.